Touchstone Infotech LLP Refund Policy

This refund policy provides a balanced approach to transactions with Touchstone Infotech LLP, ensuring compliance with applicable laws to protect both customers and the company from potential misuse of the refund process.

1. Trial Period

Touchstone Infotech LLP offers a

7-day free trial

for new users, allowing them to explore the Basic Plan features and an optional

7-day free trial of Chatbot Flows

(add-on) without requiring credit card information. During this trial period, no billing occurs, aligning with

The Consumer Protection Act, 2019

for fair trial practices.

2. Subscription Services

After the trial, if a user subscribes to any Touchstone Infotech LLP paid service, they are

ineligible for a refund.

The free trial ensures users can thoroughly evaluate the platform before committing. Users may cancel their free trial at any time to avoid charges. Once subscribed, users may cancel to stop future billing but are not entitled to a refund for the current cycle. This policy aligns with

The Indian Contract Act, 1872,

under which subscribers agree to pay for services after the trial period concludes.

3. Non-Refundable Services

All Touchstone Infotech LLP services, including plan charges, WhatsApp Conversation Credits (WCCs), add-ons, and third-party integrations, are

non-refundable

due to the nature of these services. This also applies to one-time fees for chatbot development or setup charges, in line with

The Indian Contract Act, 1872,

ensuring that paid services rendered as per contract are considered fulfilled and non-refundable.

4. Technical Issues

If persistent technical issues verified by Touchstone Infotech LLP support team hinder effective service use, a

partial or full refund may be issued at Touchstone Infotech LLP discretion.

This policy respects

The Consumer Protection Act, 2019,

which provides remedies for consumers affected by faulty services.

5. Unauthorized Charges

Users should promptly contact Touchstone Infotech LLP support if they suspect unauthorized or fraudulent charges. Verified claims will result in a full refund, in compliance with

The Payment and Settlement Systems Act, 2007, and The Information Technology Act, 2000

provisions for fraud protection in digital transactions.

6. Cancellation Policy

Users may cancel their subscription anytime, and cancellation will take effect at the end of the current billing cycle.

Refunds will not be issued for the remaining period,

except under special circumstances reviewed individually by Touchstone Infotech LLP. This aligns with

The Consumer Protection Act, 2019,

allowing discretionary refunds under justifiable conditions.

7. Contact and Support

For any refund-related queries, users are encouraged to reach out to Touchstone Infotech LLP customer support team, dedicated to responsive and personalized assistance. This support is in line with

The Consumer Protection Act, 2019,

promoting effective customer service and grievance redressal.

8. Refund Process

To request a refund, users should email

support@touchstoneinfotech.com"

with transaction details and a clear explanation of the refund reason. This process aligns with

The Consumer Protection Act, 2019,

ensuring transparent communication between users and the service provider.

9. Policy Amendments

Touchstone Infotech LLP reserves the right to modify this refund policy at any time. Changes will take effect immediately upon posting on the Touchstone Infotech LLP website. This is in accordance with

The Indian Contract Act, 1872,

allowing for periodic updates to policies.

10. Legal Compliance

This refund policy complies with

The Consumer Protection Act, 2019, The Indian Contract Act, 1872, The Payment and Settlement Systems Act, 2007,

and

The Information Technology Act, 2000,

ensuring that customer rights and company practices meet relevant regulatory standards. Users are encouraged to review the Terms of Service and Privacy Policy for a complete understanding of their rights and obligations.